Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern THK Fitness Limited relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'THK Fitness Limited' or 'us' or 'we' refers to the owner of the website whose registered office is 14 Hanover Street, Mayfair, London, W1S 1YH. Our company registration number is 8193582. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use to contact you about future offers and new product development.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Your right of cancellation

Under distance selling regulations, you have the right to cancel within 7 working days. We must be notified of your intention to cancel in writing and the cost to return the goods will be the responsibility of the customer.

If goods have been dispatched, you have the right to return goods within 15 days of receipt of your goods. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition, any seals should be intact and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge. If goods are not received back in perfect condition and in their original packaging, , THK Fitness Limited reserve the right not to accept the goods and not to issue a refund or credit. Any costs to redeliver the goods will be payable by the customer. If the goods have been opened, seal broken or are no longer in their original packaging, your right to cancel may be forfeited.

Our Standard 15 day online return options apply to goods purchased for domestic use only. These options do not apply to items purchased for use by a business.  These terms and conditions do not affect your statutory rights.

Any free gifts received with your order must be returned if an order is cancelled.

All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail our Customer Service Department at the address below.  Goods must be returned to us within 15 days of dispatch from our warehouse.

If you wish to return goods, please email admin@thkhair.com

No cancellation of order will be accepted after 15 days from delivery of goods.

Goods that we don't normally stock, are not part of our core product line or are specially specified by customers are classed as 'made to consumer specification' and therefore are not covered by distance selling regulations. Consumer Protection (Distance Selling) Regulations 2000 (as amended)

Data protection

All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by THK Fitness Limited which would be of interest to you. You must tell us if you do not wish us to do so.


THK Fitness Limited take all comments and feedback from our customers seriously and we intend to offer the best possible service available, however if you feel you have something to complain about you may direct it to admin@thkhair.com. You will be guaranteed a quick response.


THK Fitness Limited endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice.  Please contact us for further details on any particular product.

While every effort is made to provide accurate and up to date information, THK Fitness Limited cannot be held responsible for any errors or omission on our website or brochures.

Although, THK Fitness Limited endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.

Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

While every care has been taken to ensure that this website is virus-free, THK Fitness Limited accepts no liability for viruses or virus damage as result of using this website.

The terms of the contract do not affect your statutory rights. 

Delivery Policy

As soon as an order is placed and payment is received an email confirmation will be sent, your items will be dispatched discretely within 2 workdays of receipt.(Please be aware that weekends will delay handling)

Our Standard overseas shipping charges are for 'Air Mail -Small Packet' delivery via UK Royal Mail and this normally takes 3/4 days to Europe, 5/7 days to USA and maybe an extra day or two to the Far East, Australia.

UK deliveries are sent  'First Class', so expect to receive your package the following day in most cases.

Returns Policy

Please contact us for our returns address.

For your protection, we recommend that you use a recorded-delivery service when returning goods to THK Fitness Limited..

Returning Undamaged or Non-Defective Goods

IMPORTANT. As all Standards are printed to order, unless the product is defective, you will not be able to return any product.

We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error.

PLEASE NOTE that, unless the product is defective, you will not be able to return any product that is not in its original packaging, i.e. unopened and with any seals intact. Please also be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to THK Fitness Limited.

Returning Damaged, Defective or Incorrect Goods

Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 14 working days of receipt for exchange.

Faulty Goods: You have the right to return any faulty goods within 14 days.

Incorrect Goods: If you discover that we've sent you the incorrect goods, please contact our Customer Services Team on 0845 094 9045 or by email to admin@thkhair.com  for instructions to return the incorrect items. We will quickly replace them with the goods you ordered, subject to stock availability. Inbound and outbound calls may be recorded for quality monitoring and training purposes.

PLEASE NOTE: In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

This returns policy does not affect Your statutory rights.

Complimentary Treatments and Therapies

None of the products sold by THK Fitness Limited are intended to diagnose, treat, cure or prevent any disease or condition.

We strongly recommend that you consult your doctor before following any complementary therapies if you are receiving conventional medication or treatment for any condition.

Do not cease conventional treatment or medication for any reason without consulting a doctor.

Always inform your doctor or complementary practitioner of any treatments, medication or remedies, both conventional and non-conventional, that you are taking or intend to take.

Do not begin a course of complementary therapy without first consulting your doctor if you are pregnant, are trying to conceive or are breast feeding

Consult your doctor before allowing babies or infants to receive complementary treatments as some are unsuitable for small children

See your doctor if your symptoms persist or worsen

You should ensure that it is safe to start a complementary therapy if you are already taking medication or undergoing a course of treatment.

Some individual complementary therapies have some additional cautions which are listed at the end of their respective pages within Information & advice. Please refer to these before starting any complimentary therapy.